Terms & Conditions

1. Acceptance of Terms

By accessing or using www.femeninobtq.com, you agree to comply with these Terms of Use. If you do not agree with these Terms, you must not use the website.

These Terms apply to all visitors, users, customers, account holders, prospective customers, business partners, suppliers, contractors, representatives, and any person who accesses or interacts with the website.

We may update these Terms from time to time. The updated version will be effective when published on the website unless otherwise stated. Your continued use of the website after changes are published means that you accept the updated Terms.

2. Ecommerce Purpose of the Website

The website is provided for ecommerce, fashion product presentation, and online shopping purposes. It may include product categories, product descriptions, images, prices, promotional offers, cart functionality, checkout functionality, customer accounts, payment options, delivery information, return information, exchange information, customer support information, and related content.

The website may offer products in categories such as women’s clothing, dresses, tops, trousers, skirts, jackets, coats, accessories, jewellery, bags, seasonal fashion products, branded products, gift items, and other related items. Femenino Boutique may update, remove, replace, discontinue, or add products and categories at any time.

The website does not guarantee that all product information is complete, current, accurate, or suitable for every customer. Product information may change at any time without notice.

3. Online Orders

By placing an order through the website, you confirm that you are legally capable of entering into a purchase, that the information you provide is accurate, and that you are authorised to use the selected payment method.

An automated order confirmation email may confirm that the order has been received, but it does not necessarily mean that the order has been finally accepted. Femenino Boutique reserves the right to accept, reject, cancel, limit, or modify orders where lawful and appropriate.

Orders may be cancelled or refused for reasons including product unavailability, size unavailability, pricing errors, payment failure, suspected fraud, incorrect customer information, delivery restrictions, technical errors, misuse of discount codes, abuse of returns, abuse of exchanges, or other legitimate business reasons.

4. Product Availability and Stock

Product availability is subject to change. Products shown as available may become unavailable due to stock changes, supplier delays, simultaneous purchases, technical errors, inventory synchronisation issues, damage, discontinuation, or other operational reasons.

Femenino Boutique does not guarantee that every product, size, colour, or variation displayed on the website will always be available. If an ordered product is unavailable, Femenino Boutique may contact you to offer a cancellation, refund, alternative product, delayed fulfilment, exchange option, or other suitable solution where appropriate.

5. Prices, Taxes, Discounts, and Errors

Prices are displayed on the website in the currency shown at checkout. Prices may include or exclude VAT, delivery fees, customs fees, import duties, or other charges depending on the website configuration, destination, and applicable law.

Femenino Boutique reserves the right to update prices, correct errors, change promotions, modify discounts, withdraw offers, and update product information at any time.

If a product is listed at an incorrect price due to typographical error, technical issue, plugin error, supplier error, currency error, tax configuration error, discount error, or other mistake, Femenino Boutique reserves the right to cancel or correct the order before fulfilment, even if the order has been submitted.

Discount codes, promotional offers, gift codes, and vouchers may be subject to separate terms, expiry dates, minimum spend requirements, product exclusions, category exclusions, sale exclusions, usage limits, and other restrictions. Femenino Boutique reserves the right to cancel or refuse misuse of promotions.

6. Payments

Payment must be completed using the payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

Femenino Boutique is not responsible for delays, payment refusals, bank charges, currency conversion fees, payment gateway downtime, fraud checks, card issuer decisions, or transaction failures caused by third-party payment providers, banks, card issuers, or financial institutions.

Orders may not be processed until payment has been authorised or confirmed, unless Femenino Boutique expressly agrees otherwise.

7. Delivery and Shipping

Delivery options, estimated delivery times, and delivery charges may be displayed during checkout or on a separate delivery information page.

Delivery estimates are not guaranteed unless expressly stated in writing. Femenino Boutique is not responsible for delays caused by couriers, incorrect addresses, failed delivery attempts, customs checks, import procedures, strikes, weather, public holidays, peak periods, supplier delays, or events beyond its reasonable control.

You are responsible for providing accurate delivery information. If an order is delayed, returned, lost, or undeliverable because of incorrect or incomplete customer information, additional charges may apply.

Risk in the product may pass to you upon delivery, subject to mandatory consumer protection laws. If a product arrives damaged, incorrect, incomplete, or missing, you should contact Femenino Boutique promptly at femininoboutique20@gmail.com with your order number, details of the issue, and supporting photographs where relevant.

8. Returns, Exchanges, and Refunds

Return, exchange, and refund rights depend on applicable law, product category, product condition, hygiene requirements, return timing, and Femenino Boutique’s published return procedures.

Customers should request returns or exchanges within the applicable legal or stated return period and follow Femenino Boutique’s instructions. Products should be returned in original condition, unused, unworn, unwashed, undamaged, complete, with original packaging, labels, seals, tags, accessories, and documentation where applicable.

For hygiene, health protection, and resale reasons, certain products may not be returnable once worn, used, opened, unsealed, altered, washed, damaged, stained, scented, or unsuitable for resale. This may include jewellery, earrings, swimwear, bodysuits, intimate items, hair accessories, sealed goods, and any other goods that are not suitable for return once opened or used.

Refunds may be reduced or refused where products show signs of use, wear, washing, damage, missing parts, missing tags, missing packaging, contamination, perfume, makeup marks, deodorant marks, alteration, or handling beyond what is necessary to inspect them.

Exchanges may be subject to stock availability. If the requested size, colour, or product is unavailable, Femenino Boutique may offer an alternative, store credit where lawful and accepted, refund, or other appropriate solution.

Nothing in these Terms limits mandatory consumer rights that cannot be excluded under applicable law.

9. Product Use, Allergies, Care, and Customer Responsibility

Customers are responsible for reading product descriptions, labels, size guides, material descriptions, usage instructions, warnings, care instructions, and product packaging before using any product.

Certain fabrics, accessories, metals, dyes, trims, fastenings, or materials may cause discomfort, irritation, allergic reactions, or sensitivity for certain users. Customers with allergies, sensitive skin, metal sensitivity, fabric sensitivity, or other concerns should review product information carefully and seek advice where appropriate before use.

Fashion and jewellery products may require proper care. Exposure to water, chemicals, perfumes, cosmetics, heat, sunlight, sweat, pressure, washing machines, tumble dryers, ironing, or improper storage may affect product appearance, fit, colour, or durability. Femenino Boutique is not responsible for damage caused by misuse, improper care, unauthorised alteration, normal wear and tear, failure to follow care instructions, or use of products for unintended purposes.

10. Product Images and Descriptions

Product images are provided for general illustrative purposes. Actual products may differ due to lighting, photography, screen settings, editing, styling, model fit, packaging changes, supplier updates, manufacturing differences, colour variations, size perception, fabric texture differences, or batch differences.

Femenino Boutique makes reasonable efforts to display product information accurately but does not guarantee that colours, dimensions, fit, materials, textures, fabric weight, or product details will be perfectly represented on every device.

Where accuracy is important, customers should contact Femenino Boutique before purchasing.

11. Reviews, Comments, and User Content

If the website allows reviews, comments, product ratings, uploads, or user-generated content, users are responsible for ensuring that their content is lawful, truthful, respectful, relevant, and does not infringe third-party rights.

Femenino Boutique may moderate, remove, edit, refuse, or delete user content that is abusive, false, misleading, defamatory, unlawful, promotional, spam, offensive, irrelevant, or otherwise inappropriate.

Submitting content does not guarantee publication. By submitting content, you grant Femenino Boutique a non-exclusive right to use, display, reproduce, and process that content for website, customer service, marketing, and business purposes, subject to applicable law.

12. User Responsibilities

You agree to use the website lawfully, responsibly, and respectfully.

You must not submit false, misleading, abusive, defamatory, unlawful, confidential third-party, fraudulent, or malicious information.

You must not misrepresent your identity, payment authority, delivery details, age, company, or intention to purchase.

You must not attempt to gain unauthorised access to the website, WordPress dashboard, server, plugins, databases, customer accounts, checkout systems, payment systems, email systems, hosting environment, or restricted areas.

You must not upload malware, perform scraping, overload the website, copy content without permission, interfere with security tools, test vulnerabilities without authorisation, misuse contact forms, impersonate another person, abuse promotions, use stolen payment details, create fraudulent orders, abuse returns or exchanges, or use the website in a way that could damage Femenino Boutique, its customers, its suppliers, its service providers, or its website developer.

Femenino Boutique reserves the right to block users, restrict access, preserve evidence, cancel orders, report unlawful activity, refuse service, close accounts, or take legal action where necessary.

13. Intellectual Property

All content on the website, including text, product descriptions, design, layout, images, graphics, icons, logos, videos, product photography, category descriptions, banners, documents, downloadable files, and other materials, is owned by or licensed to Femenino Boutique unless otherwise stated.

You may view the website for personal shopping and informational purposes. You must not copy, reproduce, modify, distribute, publish, sell, scrape, frame, mirror, commercially exploit, reuse content, or use website materials without prior written permission.

Brand names, logos, product names, visual identity, designs, layouts, product content, photography, and related materials may be protected by intellectual property laws. Unauthorised use may result in legal action.

14. Website Developer Rights and Limitations

The website has been developed by LOOP Digital Marketing LTD. Certain technical, creative, design, layout, structural, development, or implementation elements may be created by, owned by, licensed to, or configured by LOOP Digital Marketing LTD, subject to the agreement between Femenino Boutique and LOOP Digital Marketing LTD.

Any website developer credit, footer reference, metadata, technical signature, or development reference does not create any relationship between website visitors and LOOP Digital Marketing LTD.

LOOP Digital Marketing LTD is not responsible for Femenino Boutique’s products, product quality, product sizing, product safety, product descriptions, product availability, pricing, payments, order fulfilment, delivery, customer service, returns, refunds, exchanges, consumer law compliance, marketing claims, supplier relationships, stock control, tax obligations, or the accuracy of business information supplied by Femenino Boutique or third parties.

15. WordPress and Third-Party Functionality

The website operates on WordPress and may rely on third-party themes, plugins, scripts, integrations, APIs, and tools. These systems may support ecommerce, cart, checkout, payments, shipping, invoices, tax calculations, product variations, customer accounts, wishlists, reviews, SEO, caching, analytics, backups, security, cookies, marketing, and other functions.

Third-party technologies may occasionally cause technical issues, including downtime, plugin conflicts, broken layouts, incorrect product display, incorrect size variation display, stock synchronisation issues, cart errors, checkout failures, payment errors, delivery calculation errors, form delivery failures, image loading issues, browser compatibility issues, performance changes, or security warnings.

Femenino Boutique and/or its developer may update, replace, remove, deactivate, or reconfigure any third-party technology where necessary for security, compliance, compatibility, performance, or business needs.

We do not guarantee that every website feature will be available at all times or that the website will always operate without errors.

16. Third-Party Websites and External Resources

The website may link to external websites, social media pages, payment providers, courier tracking pages, supplier websites, partner websites, video platforms, review platforms, public resources, or other third-party resources.

Such links are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, privacy practices, terms, security, availability, or actions.

Accessing third-party resources is done at your own risk.

17. Website Availability

We aim to keep the website available, secure, and functional. However, we do not guarantee uninterrupted or error-free operation.

The website may be unavailable due to maintenance, updates, hosting issues, security incidents, cyberattacks, internet disruption, plugin conflicts, server downtime, domain issues, third-party service failures, API issues, payment provider issues, courier integration issues, or events beyond our reasonable control.

We reserve the right to suspend, restrict, update, modify, redesign, or discontinue any part of the website at any time without liability, subject to applicable law.

18. Security and Prohibited Conduct

You must not attempt to compromise the security or integrity of the website. Prohibited conduct includes attempting to access restricted areas, scanning for vulnerabilities, uploading malicious files, bypassing firewalls, manipulating forms, sending spam, launching denial-of-service attacks, scraping data excessively, copying content automatically, testing stolen cards, placing fraudulent orders, injecting code, or interfering with the website’s normal operation.

We reserve the right to monitor website activity for security purposes, block suspicious users, restrict IP addresses, preserve logs, cooperate with hosting providers, payment providers, and law enforcement authorities, and report unlawful conduct where appropriate.

19. Disclaimers

The website is provided on an “as is” and “as available” basis. Femenino Boutique makes reasonable efforts to maintain accurate and useful content, but does not guarantee that the website, product descriptions, prices, availability, images, videos, product information, delivery information, promotional content, or other content will be complete, current, uninterrupted, secure, error-free, or suitable for every user’s needs.

To the maximum extent permitted by law, Femenino Boutique disclaims all warranties not expressly stated in writing, including implied warranties of accuracy, reliability, fitness for a particular purpose, non-infringement, availability, product suitability, fit suitability, colour accuracy, size accuracy, fashion outcome, commercial outcome, and uninterrupted operation.

Nothing on the website should be interpreted as a guaranteed offer, binding representation, final contractual term, professional advice, warranty, or promise of any result unless expressly confirmed in writing by an authorised representative.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Femenino Boutique shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary losses arising from the use of, or inability to use, the website.

This includes loss of profit, loss of business, loss of opportunity, loss of data, loss of goodwill, reliance on outdated information, website interruption, form delivery failures, email delays, third-party service failures, hosting issues, plugin errors, payment provider errors, courier delays, security incidents, product image inaccuracies, product description inaccuracies, stock changes, pricing changes, promotion changes, size availability changes, or incorrect user-submitted information.

To the maximum extent permitted by law, Femenino Boutique shall not be liable for product misuse, incorrect sizing choices, colour perception differences, allergic reactions caused by undisclosed sensitivities, failure to read labels, improper washing, improper drying, improper ironing, improper storage, unauthorised alteration, normal wear and tear, failure to follow instructions, or use of products for unintended purposes.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

21. Indemnity

You agree to indemnify and hold harmless Femenino Boutique, its owners, directors, employees, contractors, partners, suppliers, service providers, website developers, and representatives from claims, damages, liabilities, losses, costs, and expenses arising from your misuse of the website, breach of these Terms, unlawful conduct, submission of false information, infringement of third-party rights, unauthorised use of content, fraudulent orders, misuse of payment methods, abuse of promotions, abuse of returns or exchanges, misrepresentation of delivery information, or interference with website security.

This indemnity applies to the maximum extent permitted by law.

22. Force Majeure

Femenino Boutique shall not be responsible for delay, failure, interruption, or non-performance caused by events beyond its reasonable control. Such events may include natural disasters, severe weather, public health emergencies, government restrictions, strikes, transport disruption, customs delays, supplier delays, manufacturing delays, utility failures, internet failures, cyberattacks, hosting failures, payment provider failures, courier service disruptions, power outages, stock shortages, operational restrictions, safety concerns, or other force majeure events.

23. Governing Law and Jurisdiction

These Terms and your use of the website shall be governed by the laws of Cyprus, subject to any mandatory consumer rights that may apply under applicable law.

Any dispute relating to the website, its content, this Privacy Policy and Terms of Use, online purchases, order communication, product information, delivery, returns, exchanges, refunds, or your interaction with the website should first be addressed by contacting Femenino Boutique at femininoboutique20@gmail.com, so that the matter can be reviewed in good faith.

Where a dispute cannot be resolved informally, it may be referred to the competent courts or authorities in accordance with applicable law.

24. Changes to This Document

We may update this Privacy Policy and Terms of Use from time to time to reflect changes in our website, products, ecommerce functionality, WordPress setup, payment providers, delivery providers, third-party plugins, analytics tools, cookie tools, marketing tools, business operations, legal requirements, or data processing practices.

The updated version will be published on this page with a revised effective date. You should review this page periodically. Continued use of the website after updates are published means that you accept the updated document, where permitted by law.

25. Contact Information

For questions about this Privacy Policy and Terms of Use, privacy requests, website enquiries, product enquiries, order enquiries, return requests, exchange requests, refund requests, business enquiries, or general communication, please contact:

Femenino Boutique
Website: www.femeninobtq.com
Email: femininoboutique20@gmail.com

For matters relating only to website development, maintenance, technical implementation, or website support services, you may contact:

LOOP Digital Marketing LTD
Website: loopdigitalmarketing.com
Email: contact@loopdigitalmarketing.com

Final Publication Note

Before publishing this document, Femenino Boutique should confirm the final legal entity name, company registration number if applicable, VAT number if applicable, registered business address, return address, delivery provider, payment provider, refund timeline, return instructions, exchange policy, non-returnable product categories, hygiene-sensitive product rules, supplier information, product safety responsibilities, hosting provider, analytics tools, cookie banner setup, active WordPress plugins, contact form storage settings, ecommerce plugin configuration, marketing tools, newsletter tools, and whether any future features such as loyalty accounts, subscriptions, gift cards, customer reviews, wholesale accounts, marketplace sellers, or international shipping will be added.