Privacy Policy

Femenino Boutique

Website: www.femeninobtq.com
Email: femininoboutique20@gmail.com
Effective Date: 18/08/2026

This Privacy Policy and Terms of Use applies to the website operated under the domain www.femeninobtq.com, including all pages, product pages, product category pages, shopping cart pages, checkout pages, customer account areas, contact forms, enquiry forms, newsletter forms, order confirmation pages, payment-related pages, delivery information pages, return policy sections, images, videos, product descriptions, promotional content, embedded content, third-party integrations, plugins, scripts, and any other online functionality made available through the website.

The website is operated by Femenino Boutique, referred to in this document as “Femenino Boutique”, “the Company”, “we”, “us”, or “our”. The website is intended to operate as an online fashion ecommerce website, designed to present and sell selected women’s fashion products online. The products may include, without limitation, women’s clothing, dresses, tops, trousers, skirts, jackets, coats, swimwear, accessories, jewellery, bags, seasonal fashion items, branded fashion items, gift items, and any other products that Femenino Boutique may choose to make available from time to time.

The website has been developed using WordPress and may include WooCommerce or similar ecommerce functionality, third-party themes, plugins, extensions, product tools, variation tools, size selection tools, forms, payment gateways, shipping tools, checkout tools, customer account tools, analytics tools, cookie management tools, security plugins, hosting services, performance optimisation tools, SEO tools, email delivery tools, backup tools, media tools, marketing tools, and other technical systems required for the proper operation, maintenance, security, and improvement of the website.

The website has been developed by LOOP Digital Marketing LTD, available at loopdigitalmarketing.com and contactable at contact@loopdigitalmarketing.com. LOOP Digital Marketing LTD may act as the website developer, technical support provider, website maintenance provider, design provider, hosting support provider, optimisation provider, or digital service provider. Unless expressly agreed in writing, LOOP Digital Marketing LTD is not the seller of the products displayed on www.femeninobtq.com, is not responsible for product supply, stock availability, product quality, product descriptions, pricing, order fulfilment, returns, refunds, customer service, delivery, warranties, product sizing, product suitability, fashion claims, supplier obligations, or the day-to-day commercial operations of Femenino Boutique. LOOP Digital Marketing LTD does not control Femenino Boutique’s business decisions, product selection, product sourcing, product packaging, stock levels, sales terms, customer communications, or legal compliance unless separately engaged for a specific service.

This document explains how personal data may be collected and processed through the website, what rights users may have, what terms apply when using the website, what conditions apply to online purchases, what limitations apply to product information, and how Femenino Boutique seeks to protect itself, its users, its customers, and its service providers from misuse, misunderstanding, unauthorised activity, or legal uncertainty.

By accessing or using www.femeninobtq.com, creating an account, submitting a form, placing an order, subscribing to communications, or otherwise interacting with the website, you confirm that you have read, understood, and agreed to this Privacy Policy and Terms of Use. If you do not agree with any part of this document, you should stop using the website immediately.

Privacy Policy

1. Introduction

Femenino Boutique respects the privacy of website visitors, customers, prospective customers, account holders, newsletter subscribers, business partners, suppliers, contractors, service providers, representatives, and any individual who communicates with us through the website, by email, through social media, by telephone, or through any other available communication channel.

This Privacy Policy explains what personal data we may collect, how we may collect it, why we may process it, what lawful bases may apply, how long we may retain it, when we may share it, how we aim to protect it, and what rights individuals may have in relation to their personal data.

Because this website is an ecommerce website, users may provide personal information when browsing products, creating an account, adding items to a cart, placing an order, completing payment, requesting delivery, contacting customer support, requesting a return, requesting an exchange, using discount codes, subscribing to marketing communications, or interacting with website features.

We aim to process personal data responsibly, lawfully, transparently, and only for legitimate business purposes connected to operating the website, fulfilling orders, providing customer service, improving the shopping experience, complying with legal obligations, and protecting the website against misuse, fraud, unauthorised access, or security incidents.

2. Who We Are

For the purposes of this Privacy Policy, the website operator and primary privacy contact is:

Femenino Boutique
Website: www.femeninobtq.com
Email: femininoboutique20@gmail.com

Website development and technical provider:

LOOP Digital Marketing LTD
Website: loopdigitalmarketing.com
Email: contact@loopdigitalmarketing.com

Where LOOP Digital Marketing LTD accesses website systems, plugin settings, hosting areas, checkout tools, ecommerce configurations, product display settings, contact form configurations, backups, website logs, security tools, analytics settings, cookie tools, or technical settings for development, maintenance, troubleshooting, updates, optimisation, or security purposes, it may process limited personal data on behalf of Femenino Boutique as a technical service provider. Such access is intended to support the technical operation of the website and does not make LOOP Digital Marketing LTD responsible for Femenino Boutique’s product sales, product quality, product sizing, stock control, delivery arrangements, payment processing, returns, refunds, consumer communications, or commercial decisions.

3. Personal Data We May Collect

Depending on how you use the website, we may collect different categories of personal data.

We may collect identity information, including your name, surname, account username, billing name, shipping name, company name where applicable, and any other identifying details that you voluntarily provide.

We may collect contact information, including your email address, telephone number, billing address, delivery address, city, country, postal code, preferred contact method, and any other contact details submitted through the website or provided during communication with Femenino Boutique.

We may collect order information, including products purchased, product variations, sizes, colours, quantities, order number, order date, order value, coupon codes used, payment status, delivery method, order notes, order history, exchange requests, return requests, refund records, customer service communications, and related ecommerce information.

We may collect payment-related information, including payment method, payment confirmation, transaction reference, payment status, refund status, fraud review status, and limited payment details made available by payment providers. Femenino Boutique does not intentionally store full credit card numbers, CVV codes, or complete payment credentials on its own website systems unless such processing is securely handled by an authorised payment provider in accordance with applicable payment security standards.

We may collect account information if customer accounts are enabled, including login details, saved addresses, order history, wishlist items, saved preferences, password reset activity, and account settings. Passwords should be stored in encrypted or hashed form where technically supported by the website platform.

We may collect customer support information, including messages, complaints, return reasons, exchange reasons, refund requests, product questions, size questions, delivery issues, photographs of damaged or incorrect products, and any other information submitted during customer service communication.

We may collect marketing preference information, including whether you consented to receive newsletters, promotional messages, product updates, launch announcements, discount codes, restock notifications, abandoned cart reminders, or similar marketing content.

We may collect technical information, including IP address, browser type, device type, operating system, visited pages, referral source, approximate location based on IP address, time and date of visit, cookie identifiers, cart activity, checkout activity, product pages viewed, size selections, wishlist activity where applicable, session data, interaction data, server logs, and security logs.

We may collect security information, including spam detection results, failed login attempts, failed checkout attempts, blocked IP addresses, firewall logs, suspicious activity records, malware scan results, fraud prevention signals, and technical events used to protect the website.

We may collect business-related information where relevant, including supplier details, partner information, contractor details, wholesale enquiries, collaboration enquiries, influencer enquiries, professional adviser details, and other information submitted in relation to business communications.

We do not aim to collect unnecessary personal data. However, because the website operates on WordPress and may include WooCommerce or other ecommerce systems, third-party plugins, themes, scripts, and integrations, certain technical data may be collected automatically by hosting infrastructure, security tools, analytics tools, cookie tools, checkout tools, payment tools, shipping tools, marketing tools, or other systems required for website operation.

4. How We Collect Personal Data

We may collect personal data directly from you when you browse the website, create an account, complete a checkout, place an order, submit a contact form, request product information, request a return, request an exchange, request a refund, send an email, subscribe to updates, provide product feedback, upload photographs for customer support purposes, interact with our social media pages, or otherwise communicate with Femenino Boutique.

We may collect technical data automatically when you visit the website. This may occur through cookies, server logs, analytics tools, security plugins, spam protection systems, ecommerce tracking tools, cart tools, checkout tools, embedded content, browser signals, or similar technologies.

We may also receive personal data from third parties where lawful and relevant, such as payment processors, banks, delivery providers, shipping platforms, email providers, fraud prevention tools, analytics providers, marketing platforms, social media platforms, suppliers, business partners, or service providers.

5. Why We Use Personal Data

We may use personal data for the following purposes:

To operate, maintain, secure, and improve the website.

To display products, manage product categories, operate cart functionality, enable checkout, manage product variations, and provide ecommerce services.

To process orders, confirm purchases, verify payment status, prepare products for shipment, arrange delivery, issue invoices, manage refunds, handle exchanges, and process returns.

To communicate with customers about orders, payment status, delivery status, product availability, size availability, stock changes, order issues, returns, exchanges, refunds, complaints, or customer service matters.

To manage customer accounts, saved addresses, order history, password resets, account preferences, wishlists, and related account functionality where customer accounts are enabled.

To respond to enquiries submitted through the website, by email, through social media, or through other communication channels.

To provide information about Femenino Boutique, its products, collections, product launches, offers, availability, website updates, and related content.

To detect, prevent, and investigate fraud, unauthorised transactions, suspicious checkout behaviour, abuse of promotions, misuse of discount codes, account compromise, spam, hacking attempts, bot activity, scraping, malware, and other security risks.

To improve website structure, user experience, page performance, checkout usability, product presentation, product photography, content quality, search functionality, website navigation, and marketing effectiveness.

To comply with legal, regulatory, tax, accounting, consumer protection, ecommerce, administrative, anti-fraud, product safety, or record-keeping obligations where applicable.

To establish, exercise, or defend legal claims.

To send marketing communications, newsletters, product updates, promotional offers, abandoned cart reminders, restock notifications, collection announcements, and other updates where consent has been obtained or where otherwise permitted by law.

To manage cookie preferences, consent records, website security logs, technical logs, and analytics information.

6. Legal Bases for Processing

Where the General Data Protection Regulation or other applicable data protection laws apply, we rely on one or more lawful bases for processing personal data.

We may process personal data based on consent, for example when you voluntarily submit information through a form, accept optional cookies, subscribe to newsletters, agree to receive marketing communications, or provide information for a specific purpose.

We may process personal data because it is necessary before entering into a contract or for the performance of a contract, for example when you place an order, create an account, request delivery, request a return, request an exchange, request a refund, or contact us about a product purchase.

We may process personal data because it is necessary for compliance with legal obligations, including tax, accounting, invoicing, consumer protection, product safety, regulatory, record-keeping, and ecommerce obligations where applicable.

We may process personal data based on legitimate interests, including responding to enquiries, managing customer communications, protecting the website, preventing fraud, improving services, maintaining business records, enforcing terms, and operating the website efficiently.

We may process personal data where necessary to establish, exercise, or defend legal claims.

Where sensitive information is submitted voluntarily by a user, we will only process it where a lawful basis applies and where processing is necessary, proportionate, and legally permitted. Users should avoid submitting unnecessary sensitive information through general website forms or customer service messages.

7. Ecommerce Orders and Checkout

When you place an order through the website, we process the personal data necessary to complete the transaction. This may include your name, billing details, delivery details, contact information, selected products, sizes, colours, quantities, order notes, payment status, delivery method, and order history.

You are responsible for ensuring that all information submitted during checkout is accurate, complete, and current. Incorrect information may cause delivery delays, failed deliveries, cancelled orders, payment problems, refund delays, exchange delays, or additional charges.

Automated order confirmation emails may be sent after checkout. Such confirmation does not necessarily mean that the order has been finally accepted. Femenino Boutique reserves the right to reject, cancel, limit, or modify orders where lawful and appropriate, including where products are unavailable, payment fails, pricing errors occur, fraud is suspected, information is incorrect, delivery is not possible, products are listed incorrectly, or technical errors affect the transaction.

8. Payment Processing

Payments may be processed by third-party payment providers. When you make a payment, you may be redirected to a secure payment environment or interact with payment fields embedded into the checkout.

Femenino Boutique does not intentionally collect or store complete card numbers, CVV codes, or full payment credentials on its own systems. Payment providers may process payment data according to their own terms, privacy policies, and security standards.

Femenino Boutique may receive limited payment-related information, including payment confirmation, transaction identifiers, payment method type, payment status, refund status, fraud status, and chargeback information where relevant. This information may be used to process orders, issue refunds, prevent fraud, resolve disputes, and comply with accounting obligations.

9. Shipping, Delivery, and Logistics Providers

To fulfil your order, Femenino Boutique may share necessary delivery information with courier companies, postal services, fulfilment providers, logistics platforms, shipping software providers, or other delivery-related service providers.

This information may include your name, delivery address, telephone number, email address, order reference, delivery notes, and package information.

Delivery providers may process your information for shipping, tracking, notifications, proof of delivery, failed delivery handling, returns, exchanges, and customer support. Delivery times are estimates unless expressly guaranteed in writing. Delays may occur due to courier issues, incorrect addresses, failed delivery attempts, customs checks, import procedures, strikes, weather, public holidays, peak periods, supplier delays, or events outside Femenino Boutique’s control.

You are responsible for providing accurate delivery information. If an order is delayed, returned, lost, or undeliverable because of incorrect or incomplete customer information, additional delivery charges may apply.

10. Returns, Refunds, Exchanges, and Fashion Items

Femenino Boutique may sell fashion products including clothing, accessories, jewellery, seasonal items, bags, and related products. Return and exchange rules may vary depending on the product type, product condition, hygiene considerations, labels, tags, packaging, use, damage, timing, and applicable consumer law.

Where applicable, customers purchasing online may have a legal right to cancel and return certain purchases within the relevant statutory cooling-off period. However, certain products may be excluded from return for health protection, hygiene, customisation, or resale reasons once opened, worn, used, altered, damaged, washed, stained, perfumed, missing tags, or otherwise unsuitable for resale.

Returned products must be in a condition that complies with Femenino Boutique’s return instructions and applicable law. Products should generally be returned unused, unworn, unwashed, undamaged, complete, with original tags, labels, packaging, accessories, and proof of purchase where applicable.

Femenino Boutique may refuse or reduce refunds where products are returned used, damaged, incomplete, stained, scented, washed, altered, missing labels, missing accessories, missing packaging, contaminated, or handled beyond what is necessary to inspect the item.

Fashion items are subject to fit, size, colour, and style preferences. Customers are responsible for checking size guides, product descriptions, images, measurements, materials, fit notes, and care instructions before placing an order. Where size exchanges are offered, they may be subject to availability.

Customers should contact femininoboutique20@gmail.com for return or exchange instructions before sending items back. Return shipping costs, refund timelines, exchange availability, inspection procedures, and return address details may be provided separately.

Nothing in this section is intended to remove mandatory consumer rights that cannot be excluded under applicable law.

11. Product Information, Sizing, Materials, and Product Use

Product descriptions, images, materials, sizes, colours, measurements, specifications, care instructions, stock information, brand information, product benefits, and fashion descriptions are provided for general ecommerce presentation purposes.

Femenino Boutique aims to present product information accurately, but variations may occur due to photography, lighting, screen settings, production differences, supplier information, packaging updates, batch changes, size differences, colour differences, fabric texture differences, stock substitutions, or typographical errors.

Sizing may differ between brands, manufacturers, collections, product categories, and styles. A size marked as small, medium, large, or any equivalent may fit differently depending on the cut, fabric, elasticity, design, body shape, and manufacturer sizing. Any size guide or measurement information is provided for general assistance only and does not guarantee perfect fit.

Customers are responsible for reviewing product labels, washing instructions, care instructions, fabric composition, fastening details, and any warnings before use. Femenino Boutique is not responsible for damage caused by improper washing, improper drying, ironing errors, exposure to chemicals, perfumes, cosmetics, oils, sunlight, water, excessive force, unauthorised alterations, or failure to follow care instructions.

12. Customer Accounts

If customer accounts are enabled, users may create an account to view order history, save addresses, manage account details, maintain wishlists, or access other features.

You are responsible for maintaining the confidentiality of your login details and for all activity under your account. You must not share passwords, create accounts using false information, impersonate another person, or use another person’s account without permission.

Femenino Boutique reserves the right to suspend, restrict, or delete accounts where fraud, abuse, unauthorised access, suspicious activity, breach of these Terms, or unlawful activity is suspected.

13. Cookies and Similar Technologies

The website may use cookies and similar technologies. Cookies are small files stored on your device when you visit a website. They may help the website function, remember preferences, manage shopping cart contents, enable checkout, improve security, analyse traffic, personalise content, support marketing, or measure advertising performance.

We may use strictly necessary cookies that are required for the website to function properly. These may include cookies used for cart functionality, checkout security, account login, cookie preference storage, session management, payment processing, fraud prevention, load balancing, and administrative functions.

We may use analytics cookies to understand how visitors use the website, which products are viewed, which categories attract interest, how long users stay, how visitors reach the website, and how the shopping experience can be improved.

We may use functionality cookies to remember visitor preferences, such as language settings, cookie settings, display preferences, cart preferences, currency preferences, wishlist preferences, or similar options.

We may use marketing cookies where advertising, remarketing, social media tracking, abandoned cart campaigns, affiliate tracking, or campaign measurement tools are active.

Where required by law, non-essential cookies will only be used after consent is provided. You may manage cookies through the website’s cookie banner, consent settings, or your browser settings. Blocking cookies may affect certain website features, including cart, checkout, account login, embedded media, saved preferences, fraud protection, analytics functionality, or payment functionality.

14. WordPress, WooCommerce, Plugins, Themes, and Third-Party Tools

The website is developed using WordPress and may use WooCommerce or similar ecommerce systems. WordPress ecommerce websites commonly rely on third-party themes, plugins, scripts, extensions, integrations, APIs, and technical services.

For this website, such tools may include ecommerce plugins, payment gateway plugins, shipping plugins, tax tools, invoice tools, cart tools, checkout tools, product variation tools, size guide tools, stock management tools, customer account tools, wishlist tools, product review tools, contact forms, newsletter tools, abandoned cart tools, marketing tools, media galleries, embedded video tools, map integrations, analytics tools, cookie consent tools, SEO plugins, caching systems, security tools, backup tools, email delivery tools, accessibility tools, performance optimisation plugins, and website administration tools.

Such tools may process technical data or personal data depending on their purpose. For example, an ecommerce plugin may process orders, a payment plugin may process payment status, a shipping plugin may process delivery information, a contact form plugin may process form submissions, a security plugin may process IP addresses, an analytics tool may process visitor behaviour, a cookie tool may store consent preferences, and a backup tool may create copies of website data.

Femenino Boutique and its website developer may update, disable, replace, remove, or add plugins and tools from time to time for security, compliance, functionality, performance, compatibility, user experience, or operational reasons.

Third-party providers may have their own privacy policies, terms, servers, security practices, and data processing procedures. Where third-party providers act as independent controllers, their own terms and privacy policies may apply. Where they act as processors on behalf of Femenino Boutique, they are expected to process data according to appropriate instructions and applicable law.

15. Analytics, Marketing, and Abandoned Cart Communications

We may use analytics and marketing tools to understand customer behaviour, improve website performance, measure campaigns, personalise content, recommend products, and improve the checkout experience.

If abandoned cart functionality is enabled, users who add products to cart or begin checkout may receive reminder communications where permitted by law and where the necessary consent or lawful basis applies.

Marketing communications may include newsletters, new collection launches, promotional offers, discount codes, restock notifications, seasonal campaigns, abandoned cart reminders, and related updates. You may unsubscribe from marketing communications through the unsubscribe link, if available, or by contacting femininoboutique20@gmail.com.

Even if you unsubscribe from marketing communications, we may still send necessary transactional or administrative communications relating to your order, payment, delivery, account, return, exchange, refund, customer service request, or legal notices.

16. Sharing Personal Data

We do not sell personal data in the ordinary commercial sense. However, we may share personal data where necessary for lawful, operational, technical, ecommerce, administrative, commercial, or business purposes.

We may share information with website developers, hosting providers, IT support providers, payment providers, banks, fraud prevention providers, courier companies, shipping platforms, fulfilment providers, email providers, analytics providers, marketing platforms, cookie management providers, cloud providers, backup providers, accountants, legal advisers, suppliers, contractors, professional partners, insurers, public authorities, regulators, courts, or other parties where required or permitted by law.

We may share limited technical or website-related information with LOOP Digital Marketing LTD where necessary for website development, support, maintenance, troubleshooting, updates, optimisation, backups, or security monitoring.

We may disclose information where necessary to protect our rights, respond to lawful requests, prevent fraud, enforce these Terms, investigate security incidents, comply with legal obligations, process transactions, resolve disputes, or defend legal claims.

17. International Data Transfers

Some service providers used by modern ecommerce websites may operate servers, tools, or technical infrastructure outside Cyprus or outside the European Economic Area. These may include payment providers, analytics providers, email providers, cloud providers, marketing tools, security tools, backup systems, hosting infrastructure, map providers, video platforms, social media tools, or plugin-related services.

Where personal data is transferred outside the EEA, appropriate safeguards may be required, such as adequacy decisions, standard contractual clauses, contractual protections, technical safeguards, organisational controls, or other lawful transfer mechanisms.

International shipping, if offered, may also involve international courier providers, customs authorities, fulfilment partners, delivery partners, or other parties necessary to complete delivery.

18. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Order records, invoice records, payment records, delivery records, return records, exchange records, refund records, and customer service records may be retained for accounting, tax, consumer protection, warranty, fraud prevention, dispute resolution, and legal compliance purposes.

Website enquiries may be retained for a reasonable period to respond to the enquiry, manage follow-up communication, provide requested information, maintain administrative records, and protect legal rights.

Customer account data may be retained while the account remains active or for as long as necessary for order history, customer support, legal obligations, security, or dispute resolution.

Technical logs may be retained for a limited period for security, troubleshooting, performance monitoring, fraud prevention, and website maintenance.

Cookie consent records may be retained to demonstrate consent choices and manage website compliance.

Marketing data may be retained until you unsubscribe, withdraw consent, or request deletion where applicable.

When data is no longer needed, we may delete, anonymise, archive, or securely restrict it, subject to legal, operational, and technical limitations.

19. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include SSL encryption, secure hosting, restricted administrative access, strong passwords, WordPress updates, plugin updates, firewalls, malware scanning, backups, spam protection, payment gateway security, fraud prevention tools, user access controls, security monitoring, and technical maintenance.

However, no website, server, email system, plugin, theme, database, payment gateway, internet transmission, or online platform can be guaranteed to be completely secure. You acknowledge that any information submitted online carries some level of risk. If you believe that your interaction with Femenino Boutique is no longer secure, please contact us immediately at femininoboutique20@gmail.com.

20. Your Data Protection Rights

Depending on your location and applicable law, you may have rights in relation to your personal data. These may include the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent.

You may exercise your rights by contacting femininoboutique20@gmail.com. We may need to verify your identity before responding. We may refuse, limit, or delay a request where permitted by law, including where data must be retained for legal obligations, accounting records, order fulfilment, contractual performance, fraud prevention, security reasons, dispute resolution, or legal claims.

If you are located in Cyprus or the European Union and believe your data protection rights have been infringed, you may have the right to contact the competent data protection supervisory authority.

21. Children’s Privacy

This website is intended for general ecommerce use by adults or by persons legally able to make online purchases. It is not specifically directed at children. We do not knowingly collect personal data from children through the website without appropriate parental or guardian involvement where required.

If a parent or guardian believes that a child has submitted personal data or placed an order through the website without appropriate permission, they may contact us at femininoboutique20@gmail.com so that the matter can be reviewed.

22. Third-Party Links

The website may contain links to third-party websites, social media platforms, payment providers, courier tracking pages, partner websites, supplier websites, review platforms, video platforms, public resources, or external services. These links are provided for convenience only.

We are not responsible for the content, accuracy, security, privacy practices, terms, availability, or actions of third-party websites. Accessing third-party websites is done at your own risk.